John Caswell has helped us refinance twice now. Each time I cross-shopped but John was always able to give us the best overall deal. He is easy to talk to and was very open and plain with what he could do for us. We got a great rate, no closing costs, and a speedy close. Definitely recommend him and would work with him again.
It was my first time using an online broker. John’s initial email contact stood out from the hundreds I received. He came across as a real person without sales person pressure. He made the mortgage process extremely easy even though I was traveling away from home. I will never use a brick and mortar bank for a mortgage loan again. Save yourself a lot of hassle and engage John for your mortgage/refi needs. He got me the best rate possible. Definitely a 5 star guy
I worked with John to get a cash-out refi last March. The whole process was painless and quick. John was able to find me a great rate and low points. We completed the process almost entirely via text; only the actual closing was in person. John was a pleasure to work with. He was always quick to reply to my texts and answered my questions thoroughly, patiently, and with a sense of humor.
We contacted John after talking to two other lenders (one of which was my personal bank) about refinancing our home, both of whom estimated 6 months to close. I had met John earlier and decided to give him a call, I am very happy I did. John set us up with a national, highly ranked lender who offered a better rate, with lower points, and a much faster closing. John took care of all the details and kept us informed about timelines, etc. during the whole process. Very professional. I would not hesitate to recommend John to family, friends, anyone, and will not hesitate to call him again for anything mortgage related.
John is a man of his word. I took my time to decide what I wanted to do, there was no pressure and he kept his word on a low rate and minimal out of pocket expenses. I’d recommend John to all of my friends. He has great relationships with lenders and because of that can negotiate great rates.
John was very knowledgeable about the ins and outs, the ups and downs of the mortgage industry. Instead of pushing us to sign at the higher rate and moved on, he had advised us to wait a few weeks until the time was right then locked in us in at 2.75% compared to a 3.5% that our lender at the time had offered us for our refinance, despite our high credit scores and high amount if equity in our home. Over the years with many home purchases and refinances, we finally found a broker like John who had our backs.
John Caswell is, hands down, the best mortgage broker we've ever worked with! He found us a great interest rate and expertly guided us through the process - John is a true professional with years of experience in the industry. I would recommend him to anyone looking to finance/refinance a home.
John was selected after reviewing several other brokers. John was well informed, kept us up to date on loan process. John went beyond to help us understand every category and especially how to save on the transaction. Would recommend him highly to those interested.
We can’t think of a more seamless transaction and experience on a refi that we had in our life. John made our experience amazingly simple, applying no pressure while doing it quickly and efficiently. John delivered everything as promised as far as interest rates, closing costs and time to complete our loan. We would not hesitate to use his services again and have already recommended him to friends.
John was extremely knowledgeable and professional throughout the closing of our refinance. He always returned my calls and was able to answer the myriad of questions I had during the course of our association. I never felt any pressure or pushiness. A true professional, I would recommend him to anyone.
I really enjoyed working with John Caswell to refinance our mortgage. I never felt pressured or hassled like I did with the other brokers when shopping around. He provided accurate and honest information and got me the best rates possible. He was very knowledgeable and was able to answer all my questions quickly and we closed on the loan without any issues. I highly recommend John and will definitely work with him again in the future.
John gives very professional service with a personal touch. He stays on top of the process for you and keeps you in the loop. He is also very responsive when you have questions.
I cannot say enough great things about John. As first time home loan refinance in the Seattle area, my wife and I were a bit tentative when we started the search. All of that hesitation and doubt immediately got put to rest once we connected with John. His expertise and professionalism made the entire process seamless and enjoyable. We really appreciated how patient he was and understanding he was given our very specific situation. He him still made the time to reply to emails and answer calls on a daily basis. Our home loan refinance completed within three weeks in the month on December 2020, when I would think most people enjoying their vacations. The last thing we really enjoyed about working with John was his honesty. He always gave us a straight answer and was transparent during every interaction. We trusted him completely and knew that he had our best interest in mind during the entire process. If you're looking for a knowledgeable mortgage broker who will go the extra mile for you, John is the person you should call.
Did a refinance with John. He was fast, efficient and responsive. Kept me updated throughout the process. If I were buying or refinancing I would definitely call on John Caswell again. I have worked with many others and he is top tier. I have recommended him to family members and friends and they have had the same results. Thanks John!
I worked very closely with John earlier this year on refinancing my house and he was great at explaining all the necessary and nuanced details we had to annotate to get it done. His follow up was timely, thorough and very professional.
Back in February 2021, we contacted John Caswell to get a mortgage refinance done in order to take advance of the extremely low interest rates. Not only did he get our interest rate down to 2.625% on a 15 year term with zero down/zero closing costs, but he called us a few months later to tell us we could refinance again to an even lower rate. Our new interest rate is 2.125% on a 15 year term with again, nothing down and no closing costs. He was extremely easy to work with and told us exactly what paperwork we needed to send forward, etc.. In addition, the entire process for both refinances was done completely over the computer and so there was no problem with any COVID-19 related issues, etc.. A very turnkey operation! As such, I would highly recommend John Caswell to any one for any mortgage-related services.
I selected John after being offered a mortgage with terms I found unfavorable, and after speaking with several other lenders. John took the time to listen to my needs and concerns, moved very quickly to get my loan approved, responded immediately to my questions, and finally closed my refinance in what I thought was record time. John is a consummate professional who cares deeply about his clients and is very responsive to their needs. I highly recommend him.
My husband and I recently worked with John to refinance our home, which we spent nearly a year renovating. My husband and I are both veterans and found John extremely knowledgeable regarding VA Loans as well as traditional mortgage options. Throughout the process John provided wonderful customer service and nearly instantaneous communication.
John was on point from the beginning to end of the refinance process. Always quick to respond with good communication throughout. He helped me refinance my primary home, as well as a rental property at the same time. On top of that, the rates he was able to get were significantly lower than the 6 other quotes I got. I can't recommend him highly enough!
I reached out to John when I was doing a cash our refinance in early 2020 through my existing lender. After discussing my needs and comparing what I was getting and the fact that my existing lender was not requiring PMI, John was straightforward and honest with me telling me that he could not provide a better cash out option without PMI. So, I went with my existing lender and completed the refi. Several months later John reached back out to me and advised that rates had fallen again and he thought that he may be able to put me in a better position. I provided some basic details of my loan amount and rate and he was able to save me a 1/2% and because of the appreciation and no cash out was able to have a LTV without PMI. I decided to refi again and drop my rate to 2.75%. The process was easy, streamlined and painless. There was no pressure and no hidden fees, no gimmicks, no slick sales pitches, just straight talk and he delivered exactly what he said he would. I will give him a shot to earn my business any day, and the nice thing is, if he can't put you in a better position he will tell you that. It is rare to have a broker put a client's best interest ahead of their own and that is very much appreciated.
John Caswell is an excellent broker! We wanted an opportunity to refi our existing loan and HELOC to combine into one, and to get another 2nd to pay off debt. We had many lenders tell us we couldn't do it, but John figured out a way to get it done! First we tackled the main mortgage (combining) and after that was done, then we got the second and we will soon be completely debt free (of credit cards, that is). John made this experience so easy and painless. He communicated in a timely manner, answered all our questions thoroughly, kept us on track and sent us reminders and updates during the long wait times to let us know he hadn't forgotten us. Also, he was very honest and upfront about fees and pros and cons of all our options and let us weight it out and make the right decision for us. I would wholeheartedly recommend John for any mortgage needs! Shop around, but make sure you talk to John!
John was a pleasure to work with. I appreciated his integrity, honesty and how expedite he was. He originally contacted me in I believe it was march and after our conversation we agreed that it was not a good time for me personally to refinance since I already had a few months ago and told me he would contact me when rates got to a certain point. He did and I so much appreciated not being pushed or scammed into refinancing in may.
John was above all fast and highly communicative. He found me the best interest, and got me funded in what felt like record time. Always very responsive and asked all of my questions, no matter how small.
John is by far the most professional, transparent, honest and forthright lender I have ever had the pleasure of working with. His communication was very thorough, he is incredibly knowledgable about the ins and outs of lending and bank requirements and helped me navigate into the perfect refi loan for my needs and situation. This, all while navigating the changing and complex lending landscape due to the pandemic. I was in communication with him over a period of 5-6 months in total and he was creative, generous and efficient with solutions to make my loan a success. John will be helping me with any future loan needs without hesitation.
Amazing experience during our recent refinance. John was fantastic to work with, was quick with responses, always picked up the phone, and was willing to provide patient explanations of all the steps. Got our refi done in about 3 weeks.
I searched for a Mortgage Broker on Lending Tree, and was immediately INUNDATED with calls from brokers. Several called me constantly, and their messages turned somewhat threatening in several cases. John Caswell promptly contacted me, as well, by e-mail and with one telephone call. He seemed like a real person, not a robo-call or call center call. I contacted John and explained that I was afraid that my situation was quite complex, as I am retired with only rental income and income from a non-traditional IRA, both of which are very hard to quantify and document. He understood, but was confident he could complete my refi. He also provided me with a great rate and terms, much better than all the other brokers were suggesting. So, I moved forward with John, albeit with a good degree of trepidation. Three weeks later, my loan closed at the rate he promised but at actually considerable lower than estimated Costs. And without much hassle on my part. I downloaded all my files and docs on his portal. Easy-Peasy. There was one glitch regarding my (non-traditional) IRA, as I had expected, but he helped me through that and we got past it with relative ease. I have since referred 3 friends to John, and they have all been extremely pleased with him, as well. I would HIGHLY recommend John Caswell for all your mortgage needs!!!
I had been searching around for mortgage refi since beginning of 2020 and he reached out to me in one such enquiry in Sept. He was upfront with me that the rates would be going up by 0.5% due to extra fees from FM and suggested we wait for a bit. Parallelly I was being hounded by other vendors to "lock in the rate now". He was courteous and communicative but never intrusive i.e. if you decide to do business with him, he will take care of you. Incidentally my neighbor was refi'ing with another lender and I told him to check in with John. he said John told him he's getting a good deal with that lender and he should proceed. Such honestly is not seen from others in this line of work
John Caswell is by far the best mortgage broker I have ever worked with -- honest, responsive, efficient and knowledgeable. The whole process took less than four weeks from the time of our first phone conversation to signing the papers. John was always available to answer questions and explain aspects of the process I wasn't sure I understood (even though I have financed or refinanced homes several times over the past 25 years). He always got back to me on the same day I sent him questions or left a voice mail, often within the hour. He was always friendly and patient and explained various options to me in language I could understand, and never once did I feel pressured. I ended up with a very low interest rate in a surprisingly short amount of time. I strongly recommend John Caswell to anyone who is looking to buy a home or refinance.
We worked with John on a refi in the fall of 2020. We shopped around and were seriously discouraged at the lack of customer service, used car sales approach and timelines (60-90 days to close). Working with John was like a breath of fresh air. Easy to work with and easy to provide the needed documentation. We closed in 3 weeks from start to finish. No surprises. We would recommend John to anyone. We were thrilled to have found him.
Did a lot of shopping around for the best interest rates which lead to dealing with a lot of different mortgage brokers/companies - received 5 different quotes with various rates. John was the nicest and easiest to work with. He did not pester us with texts or calls, transparent with all fees, responded quickly to any questions we had, provided expeditious processing of our paperwork, and got us the lowest interest rate of any quotes we received. We closed in only about 3 weeks as well. Our experience was overall perfect in every way!
John recently helped my wife and I refinance our home. He was extremely helpful. He walked me through a lot of the details of how the process worked and various ways of thinking about the trade-offs involved in different terms. I evaluated several lenders while considering our refinance, and settled on John in large part because of how helpful he was. I've already recommended him to a few others.
John was very knowledgeable and guided every single step. He was more than patient with all of our questions and our refi process was so smooth! Our 30 year fixed loan was secured to a 15 year fixed loan with actual lower payments!!!
John was very professional and not pushy at all. Made it a very easy and enjoyable process. He gave clear and concise guidance during the entire transaction. John was always available and responded very quickly when we reached out to him.
Mr. John Caswell was recommended by my son in law whose house was refinanced recently. I called him and the whole package was completed in four weeks.Very well done! I couldn't have asked for better service.
I recently refinanced my home and almost went with the original lender that helped me purchase it but decided to go with John as he was recommended by a friend. John was incredible throughout the entire process; quick to follow up, extremely informative, incredibly kind and helpful throughout. Every question I had, some I even thought silly but wanted to clarify, he handled patiently and with thorough explanation. He was honest throughout the process, helped me lock in a deal much better than my previous lender had quoted, and got the paperwork done really fast. I would highly recommend John to anyone and would gladly work with him again should the opportunity arise
I have worked with a few lenders over the years, purchasing my home and home for my parents and then recently refinancing my home with the low rates. John was by far the best lender I have worked with. He had the best rates and was very responsive to emails and texts. I hope to purchase an investment property in the near future and definitely plan to work with John again! I highly recommend John to anyone looking to purchase a home or refinance.
John is experienced and fast with what he does. Also personable and fun to work with! He helped with my ReFi and also had the lowest rates in town! I'm self employed making this tougher for lenders but John had no problem at all.
John Caswell provided my wife and I with outstanding service from the initial contact through the closing date. John talked with us on many occasions as well as exchanging frequent emails. Every time, he was patient with all of our questions and ideas, always clearly explaining his responses in very clear ways so we understood the pros and cons of all the issues we discussed. We always felt John was working WITH us to secure the best rate available. Every step of the process went smoothly from the appraisal to locking in the interest rate through the closing, even though we were going through the Pandemic Summer of 2020. We secured an excellent REFI rate at very acceptable closing costs. Would we consider contacting John if mortgage rates decreased to a point where that move would make sense? In a heartbeat. We were so satisfied with the experience that I highly recommended John to my son as he was considering refinancing his home.
John was a delight to work with. He was very professional, always answered his phone within 5 minutes. It took us less than 4 weeks to get refinanced, He was able to lower our rate by a full point and I will save over 100,000 of interest. We were so pleased we are referring him both of our daughters to refinance their houses. He did a FANTASTIC job
If 100 stars are allowed, I would try to give 150 stars without any hesitation. I have done refinancing many times for the properties that I have invested at multiple locations and lived. Among all mortgage brokers I have worked with, John is the best . After working with him first time in Feb 2012, he became my only one preferred broker. He spent time to explain until I fully understood, reported the progress even before I was curious, informed what would be the next and when, and the result was exactly what he explained and I expected. On top of that, not like most brokers, John spent time to understand my complicate situation and delivered information properly to the underwriters to get the best and fast result for me. He was available even weekends and evenings. I really appreciated what he had done and can't think of any better one. "John Caswell" is the best.
We had two properties we wanted to refi and were not looking forward to dealing with the process from past experience. John made it super easy in a no pressure way. He helped us wait and not rush into anything until the rates were right. Once we decided to move forward it was fast and simple. Would highly recommend him for anyone looking to someone they can trust.
We have used John for our mortgage twice. Both times he has been extremely professional and been looking out for our best interests. We would work with him again in the future.
This was an excellent process he John came highly recommended and did a great job as expected. One very important thing to me in these situations is response time and John excelled at that above and beyond. Thank you again!
Impressed with John's turn around time on all documents and answering of questions. Start to finish on a VA refi was 14 calendar days....very impressive!
I was hesitant to refinance, as our initial mortgage was a bit of a bad dream. Lack of communication gave us pole position us for some unplanned expenses and woes before closing. John communicated with us practically daily and every step along the way. Documents and information that were asked for was incredibly easy to acquire and those were being sent to the underwriters often. We had no surprises and close went exactly as planned. I had some questions about the closing disclosures and John walked me through all of those. I highly recommend John Caswell and will work with him again in a second if the opportunity arises.
I have financed and refinanced many loans over the years. John Caswell is at the top of the list of brokers I have worked with. He has been wonderful to work with in all aspects, great communication and worked to great me a great rate. Thanks John.
John was extremely knowledgeable and personable. Was pleasant to work with and also was able to get us a great rate at the perfect time! Exceeded all time expectations. Highly recommend!
John was hands down the best person we could have done our refi with. He is extremely professional with excellent communication. He made sure to call, text or email to keep us informed of our progress every step of the way. John also had our best interest at heart, making sure we got the best deal! We will DEFINITELY do business with him again and send our friends and family his way! Thank you John!
I completed a 3 week refinance with John this last week. I've refinanced several times in the past so this was nothing new for me. I reached out to several different lenders\brokers to get quotes. John was able to secure an offer for a really great rate and low cost loan. I only communicated with John over email (my preference) but he came off as a very genuine and honest person that really cares about his integrity. For example, he personally guaranteed me that the total costs would not exceed a certain threshold and he delivered exactly what he said. There were no other hiccups or surprises. Everything went smooth. I highly recommend John Caswell and have already spread his contact info to my own friends and family. Thanks, John
While I was solicited by a very nicely written form letter, it turned out that John was an excellent person to work with and was extremely communicative and helpful over a 2 month period of time. I initially only wanted some basic interest rate info. however, do to his easy going style along with accurate and up to date information, that led to a great refi experience. I would strongly recommend him to anyone looking for a home loan.
I can't say enough good things about the quality of service i got with John. He was always available and respond to any question within an hour. Most of the time quicker. John was very patient and willing to help. We refinanced during covid and had a couple of extra hoops to jump through that proved stubborn, but John stepped in when he could and it done for us. I wont go to anyone else for home lending services in the future and will be sending my family and friends his direction. Thank you John for everything you did!
We just completed a refinance on our home and used John Caswell as our broker. We found him through Lending Tree. At the time we were trying to refinance with our current mortgage company but were astounded at the fees they wanted to charge. We reached out to John just for a second opinion. He was very quick to respond not just initially but throughout our entire loan process. He provided us with some options and never made us feel we had to choose to work with him. Because of Covid-19 the process was a bit different than it normally would be which required some patience with getting an appraisal and repeated requests for employment verification. Through all of this John was extremely quick to react and always kept us in the loop. He made the process as quick as it could be and almost effortless. We highly recommend John for your loan needs....
I was very impressed on how rapidly we were able to close this loan. John did a great job keeping things moving and helping us through the process. It was 3 weeks from starting to talk to John to having our loan close and getting the funding in our account.
John was open and honest throughout the process. He was very prompt with answers, walked me through everything, but wasn’t pushy. Start to finish in just 18 days!
I enjoyed working with John. He made the whole process feel seemless and kept me updated on important aspects of the process. It was important for me to work with someone i could trust and John went above and beyond to gain this trust.
I got to know John when he worked for a preferred lender of the real estate agency I work for. During that period, I found John to be extremely thorough and an excellent communicator and he had great success with the clients he assisted. Although he moved to a new lending institution, when I was in the market for a refinance, he was the first person I felt I needed to contact. The experience was all I expected and more. John made the loan process so easy; kept in touch with me every step of the way; ensured that I got the best rate and closing costs possible and just in general, made such an impression that I expect he will be my loan officer for every loan I need in the future. AND, I'm super excited whenever I can share my experiences with friends and family so that they too, can experience the amazing guided expertise of John Richard Caswell. You won't go wrong, I promise.
John was very communicative during the entire loan process and was great to work with! I will definitely contact him for any future loan needs and will refer him to friends and family.